REGISTRATION ASSOCIATE

JOB DESCRIPTION

SUMMARY

In collaboration with the Supervisor, Registration & Subsidies, this person will serve as the “face” of the Centre.  This includes working with volunteers and staff in a cooperative and mutually enriching environment.  Collaborating with other key partners in the area to ensure a pleasant work atmosphere. This position requires a professional and positive person to promote the Cummings Centre.

DUTIES & RESPONSIBILITIES

• Provide customer service to clients and members of the Centre by responding to inquiries and redirecting when necessary;
• Responsible for program registration and all other tasks involved, including processing memberships and course registration;
• Attend program department meetings;
• Responsible for distributing information with respect to programs, memberships and all activities at the Cummings Centre;
• Responsible for answering phone calls at registration in order to provide clients with relevant information about the Centre;
• Work in collaboration with assigned Volunteers;
• There may be other departmental or agency responsibilities assigned as required.

SKILLS & COMPETENCIES

• Superior customer service orientation;
• Prior experience working in a recreational setting such as our Centre;
• A team player able to collaborate with program department, volunteer services, and employees;
• Ability to establish and foster excellent relationships with internal and external partners;
• Excellent follow through and follow-up skills;
• Bilingual: English & French spoken and proficient in writing;
• Computer skills- Microsoft Office suite (excel, PowerPoint, Word);
• Ability to learn other online registration and POS software
• Superior organizational skills.

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